Return Policy
Return Policy
Mypharmacy+ operates to deliver correct medicines/items/services in the right/undamaged condition every time the customer places an order. We strongly recommend our customers to check the condition of the delivered products at the time of delivery and get back to us if there are any discrepancies.
Please note that returns must be initiated within 3 days from the delivery time. Items are eligible for return under the following circumstances:
- Product delivered does not match the order: This includes items that are different from what the customer ordered.
- Product delivered in damaged/non-working condition.
- Product has missing parts or accessories or differs from their description on the product page.
- Product is returned in original packaging i.e., with labels, barcode, price tags, original serial no. etc.
- Batch number of the product being returned matches with the ones mentioned in the invoice.
- Products/medicines/bottles are unused. Opened medicine strips/bottles are not eligible for returns.
- The damages/defects are covered under the manufacturer’s warranty.
Note: Replacement of products/orders is not supported currently. For such cases, customers need to return the items and a refund will be issued post verification.
Certain categories of products are not eligible for returns:
| Categories | Type of products |
|---|---|
| Temperature controlled medicines | Vials, Injections, Pen-fills, Vaccines or any other products or specialty medicines requiring cold storage |
| Baby Care | Breast Pumps, Diapers, Ear Syringes, Wipe Warmers, Bottle Nipples, Baby Instruments/Devices |
| Food and Nutrition | Health supplements and drinks |
| Healthcare devices | Glucometer Lancet, Healthcare Devices, Surgical, Health Monitors (All Health Devices/Instruments) |
| Sexual Wellness | Condoms, Fertility Kit, Lubricants, Pregnancy Kits, sexual Devices etc. |
| Personal Care | Oral Care (Toothbrushes, toothpastes, mouthwashes etc); Feminine Hygiene (Sanitary Pads, Panty Liners, Menstrual Cups etc.); Shaving and Hair Removal (Men’s Shaving – Razors, Blades, Shaving Foams, Brushes etc.; Men’s Beard Care – Beard Oil, Beard Serum etc.; Women’s Hair Removal – Wax Strips, Creams, Razors etc); Women’s Cosmetics all / Creams, Face Wash, Hair Dye, Shampoos, Hair Colours, etc. |
| Family Nutrition | Infant Baby Food, Toddlers’ and Kids’ Health Drinks, Heath Supplyments |
| Vitamin and Mineral Supplements | Core Letter Vitamins, Multi-Vitamins |
| Health Care Products | Ayurveda Products, Pain Relief Products, Herbal Supplements, Medical Supplies, Adult Diapers etc. |
In case these items are received as damaged, customers are requested to contact customer care and a refund will be issued post verification. We might ask for pictures/videos for verification purposes.
Return Process
If your order is eligible for a return, you can raise a return request within 48 hours from the date of delivery. All returns are reviewed for eligibility and refunds are subject to review and verification by the Mypharmacy+ team.
- Login to the app and raise a ticket via App >> My Account >> Return Policy >> "I would like to return my order" and initiate/intimate return.
- Upon eligibility verification, Mypharmacy+ will initiate return and intimate the collection of products to be returned. Return pick up should happen within 3 days of raising the return request.
- The customer is required to hand over the product in the original packaging.
- Refund will be initiated once Mypharmacy+ receives the product and verifies the same.
Refund Timelines
Refunds for all eligible returns are issued through the payment method used at the time of purchase, except for Cash on Delivery. The timeframe for different payment modes is typically 5-7* business days post the return has been received and verified by Mypharmacy+.
* Refund timelines depend on bank turnaround times and RBI guidelines. This may change from time to time. Business days shall mean the working days on which Mypharmacy+ corporate office operates. Considering limited manpower at banks due to COVID-19, refund timelines might vary.
For orders placed using Cash on Delivery as the payment method, refunds can be processed to your bank account via National Electronic Funds Transfer (NEFT). There will be no cash refund. You will need to update the following information to enable us to process a refund to your account:
- The Bank Account Number
- IFSC Code
- Bank Name
- Branch Name
- Account Holder's Name
Important: Refunds cannot be processed to third-party accounts. The name on your Mypharmacy+ account should match the name of the bank account holder. Mypharmacy+ will not be liable for any delay caused in refunds due to delay by third-party affiliates (including banks), in providing information by the customer, technical issues, and other reasons beyond its control.